Should your product be defective, damaged, or you have been sent the wrong item, we will happily exchange or refund the product. In Our Hands will cover the return shipping in these circumstances.

We have a 3 month warranty on all our products. For faulty products we can offer a replacement item, store credit, or a full refund (note that refunds will only be processed to the payment method originally used for the purchase). 

Should you wish to make a warranty claim please contact our support team at support@inourhands.com.au and we will be only too happy to assist in resolving your issue.